Section Navigation

• Due Diligence
  • Overview
  • Risk Assessment
  • Recognizing our Responsibilities
  • Human Rights
  • Sector Policies and Guidelines
• Trust and Expertise(selected)
  • Overview
  • Client Focus
  • Accessibility(selected)
  • SMEs in Switzerland
  • New Markets
• Agreements and Memberships
  • Overview
  • UN Global Compact
  • UNEP Statement
  • Wolfsberg Group
  • Carbon Principles
  • Equator Principles
  • RSPO
• Statement on Sustainability
• Sustainable Products & Services
  • Overview
  • Investment Products and Services
  • Client Foundations
• Microfinance

Accessibility

To provide all our clients with uncomplicated access to our information, products and services, we place great importance on "barrier-free" accessibility.

It is important to us that we enable all our clients, as well as other interested parties, to have unrestricted access to our products, services and information. Through our Accessibility project, we are eliminating barriers wherever we can – from our branch offices to ATMs, websites, online banking and bank statements. We have adapted these services to the needs of elderly people and those with impaired vision, hearing or mobility. We also train and encourage our staff to be aware of the different needs of our clients, thus ensuring they can have easy access to all of our services.

In Switzerland, Credit Suisse AG has now made 59 ATMs wheelchair-accessible. More are planned.

Websites and Applications

All the websites and applications of Credit Suisse AG are implemented in accordance with the Web Content Accessibility Guidelines (WCAG) of the World Wide Web Consortium (W3C).

Accessible Online Banking

The online banking solution, Direct Net, is accessible to clients who are visually impaired.

• Direct Net

Accessible Websites

All the websites of Credit Suisse AG have been certified by the "Access for all" foundation with the AA quality label.

• Credit Suisse Home

Talking ATMs

Since 2010, a total of 350 talking ATMs are in operation at busy locations. The acoustic instructions can be heard via headphones in German, Italian, French, or English.

• Find Talking ATMs (ATM Locator)

Wheelchair Accessible ATMs

At selected locations, ATMs have been mounted lower than usual: the keyboard is 84 cm from floor level. The standard height is 94 cm.

• Find ATMs with wheelchair access (ATM Locator)

Information in Paper Form

Extracts of account, statements of account and daily statements can be requested in large print (15 pt.) or in braille.

• Contat your client advisor for more information

Information for Clients Who Are Deaf

An intermediary assists when information is relayed over the telephone. He or she translates the written or spoken word in the dialogue between the client and Credit Suisse AG. The same level of service applies as to all other clients, provided the case involves information (account balance, account movement) and simple orders (credit/debit advices, credit cards, payment slips).

• Contact your client advisor for more information

Branches

New and renovated Credit Suisse buildings (branches, offices, and ATM locations) are subject to comprehensive design guidelines to ensure access for people with disabilities and senior citizens. Among the places these guideline apply to are:

• Outdoor area of branches (entry, parking spots)
• Entrances
• Client reception areas
• Meeting rooms
• ATMs

• Increase Contrast
• Print